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GENERAL DATA PROTECTION (GDPR)

 

I am committed to providing the best service possible to all my clients. This includes adhering to the legal requirements in relation to confidentiality and data protection.

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I am a member of the BACP so I am bound to their clear and specific codes of conduct. Clients can therefore be assured that their issues and concerns will be explored in the strictest confidence.

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I am a Reach associate and I am also committed to the Reach privacy policy.

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In compliancy with the new General Data Protection Regulation (GPDR),  which came into effect in May 2018, I will collect, store, use and retain your personal data appropriately.

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This means that  I will only collect data that helps me offer you the best service possible - I will therefore not collect or retain excessive amounts of data. And I will take appropriate steps to protect your personal data once it's collected. Therefore I will store your data securely, in locked rooms, and on password protected computers, taking all reasonable measures to protect it from loss, misuse and unauthorised access.

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I will use personal data for the following purposes: to delivering the services requested by you and agreed by me, to make contact with clients as necessary and to maintain my records, Client data will never be passed to a third party without express consent of the client.

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In accordance with the requirements of the BACP (my governing body) I will retain client data for a minimum of 7 years or until the 25th birthday for clients under 18. I am also required by the BACP to undertake regular supervision in order to ensure the highest standards of service, all personal data is fully anonymised such that a client can not be identified.

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I am required to relate my data collection and processing activity to a 'lawful basis' in order to comply with GDPR guidelines: 

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The Lawful basis for collecting and processing your data is that we have a contract. From the outset you have sought my services and I have agreed to provide them and this constitutes a verbal contract. Therefore having agreed that I will offer, when and how regularly we will meet and what the fee is for this service, this contract is the lawful basis on which I can store and process your personal data.

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The second legal basis for collecting and processing your personal data is that having this information is necessary for me to be able to deliver the therapy I have agreed to offer you, and you would be unable to receive my services without giving me this information - so therefore it is in both the client's and my 'legitimate interests''.

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So, please rest assured your data is in safe hands and will always be managed with the utmost  sensitivity and care.

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